It’s to be expected that people have many questions about their HVAC system appointment, and when the time comes for their visit to be scheduled, it’s easy to overlook some important questions you should ask.
While it’s a great idea to jot down your questions ahead of time, that isn’t always as simple as it may sound. Following are the top five questions (and more) you should ask when scheduling your HVAC appointment.
Questions to Ask Before Committing to an HVAC Appointment
1. Is the Company Insured and Licensed?
This is a big one; it might be tempting to hire the last guy you saw online who promised crazy low prices and lightning-fast service, but you may very well end up paying big before it’s all over. Hiring a company like A-1 Guaranteed Heating & Air, Inc. that is licensed, bonded, and insured means you’re protected against accidents, workmanship issues, installation or repair problems, and more.
In order for HVAC companies and technicians to be licensed, they must be reviewed by a licensing board and maintain high standards of service and integrity. Hiring any company or contractor that is not licensed or insured can really mean big (expensive) trouble for you.
2. What is Your Cancellation Policy?
We all know that things come up and emergencies arrive that must take priority over the appointments we’ve set for various services, so it’s a good idea to find out what the company’s cancellation policy is.
Some companies have policies that charge a fee if customers don’t cancel within a certain number of hours prior to the appointment. Making sure you’re clear about these policies will help ensure you don’t end up with any surprise bills on your account.
3. Can You Give References from Previous Customers?
A good HVAC company in the Bay Area is going to be able to furnish an expansive list of happy customers they’ve garnered over the years through top customer service and support. Ask for references! These companies will often have a page on their website with testimonials or may have good reviews and comments sprinkled throughout the site. You can check out a few A-1 Guaranteed Heating & Air testimonials here.
4. What Warranties and Guarantees Do You Offer and How Do They Work?
Make sure you understand what kind of protections you are entitled to under the company’s promises of excellent service. The best businesses always protect their customers and will be happy to explain them, back them up, and promote them.
A good HVAC company will explain how their warranties last and under what conditions. Check those references to see how often and how well the business holds up to its promises.
5. Do You Offer Financing?
This is a big one for many people. An excellent company will offer numerous ways to finance big projects and/or products because not everyone is able to stash away money for a new heating and cooling system!
Some may offer financing through a third party vendor, and some may take monthly payment plans with or without interest. Be sure to ask about their specials, sales, deals, and discounts, too.
Contact A-1 Guaranteed Heating & Air, Inc.
A-1 Guaranteed Heating & Air, Inc. is the #1 company in the area for all things HVAC. Ask us all of your questions, and we’ll be happy to help! We pride ourselves on delivering transparent communication to all of our customers and helping with whatever they need. Contact us today to talk with us or schedule your appointment!
